Categories
Blog Business and Leadership

How Your Body and Nervous System Impact Your Leadership

The past 6 months have seen some incredible shifts within our organization around how our teams operate. Interview Connections is becoming a fully agile company, using scrum and kanban to eliminate employee silos and create happier and more productive teams.

Seeing the ways I needed to improve my own leadership as a CEO to lead this change has been a humbling journey, but as we started embracing collaboration over control and leaning into agile methods, we immediately saw amazing results.

I started to ask myself, “Why isn’t every leader doing this?!”

My guess? Because doing what it takes to lead effectively can be SCARY!

Taking on organizational change and giving up micromanaging and traditional corporate structure to allow autonomous, agile, creative teams to thrive can feel threatening. So can facing your own gaps as a leader. But these scary things are what create great organizations, and great leaders.

What is Organizational Agility and Why Is It Terrifying?

Agility is a company’s ability to respond to challenges quickly and effectively. Under the umbrella of agility are more specific practices like scrum and kanban. These ways of working are not rigid frameworks, but a loose set of principles and basic agreements that allow teams to problem solve, test ideas, and work creatively, transparently and collaboratively to solve problems. For leaders used to a more typical corporate hierarchical structure, implementing agile practices can feel like totally giving up all control over your company. This can be terrifying. 

How Do We Need to Change Our Relationship with Control to Become More Agile?

Brandi Olson, founder of the learning and development consultancy Real Work Done explains that great agile leadership is not about relinquishing all control, but about being discerning about what to control;

“A lot of times leaders think, well, I need to be in control of the plan, I need to be in control of the people, I need to be in control of XY and Z. And we put a lot of energy into controlling how things happen, and how things get done, or put a lot of energy into trying to control the future and what happens next. But if we can flip that script to say, what are we actually in control of? Well, we’re in control of what problems we go after to solve, we’re in control of how we define success. We’re in control of how we plan so that when things change, which they always do, we’re able to respond without it being super costly.”

Why Does Changing Our Organization Feel So Dangerous?

Elisabeth Kristof, founder of Brain Based Wellness, a virtual platform where she helps leaders train their nervous system, explains why change is inherently threatening to the brain:

“Our brain functions on pattern recognition to make predictions in order to generate an output and keep us alive. So our brains are always looking for patterns. And the more difficult it is to find that pattern, the more inefficient it is, the more energy costly it is. So from a survival perspective, our brain likes to conserve energy. So change is threatening to our very survival at the level of the nervous system in the brain.”

Leaders who find themselves swinging like a pendulum from the two extremes of micromanaging (too involved) to avoiding their team altogether (not involved enough) may have their nervous system to blame. And by understanding what is happening in the nervous system and separating that from identity judgments (I’m just a bad leader) we create an opportunity to grow and improve. 

What Can We Do When We Feel Threatened?

Elisabeth recommends two drills in particular (she has lots more on her website) that leaders can do when they feel threatened and want to avoid panicking, dissociation or another ineffective coping strategy. 

Bag Breathing

“One of the most important things you can do is to start to train your respiration, because we take 20,000 breaths per day. What you want to do is start to bring that down so that you take fewer breaths per minute. A really simple exercise is to get a bag, a plastic bag or a paper bag, and just like you see in movies, when people are hyperventilating, put it over your nose, put it over your mouth, and train yourself for one to two minutes in the morning to bag breathe. What you’re doing is creating a different homeostatic set point for your body of how much co2 It needs in the blood, and then your breath will become more efficient because of that. So it’s a training process of making your breath more efficient. By breathing into a bag, work your way up to one to two minutes, it might feel a little panicky in the beginning. So start small 10 seconds, then go to 20 seconds, then 30 seconds and gradually make your respiration more efficient.”

Tongue Circles

“You could do some stuff to up-regulate your vagus nerve, that’s a nerve that helps our parasympathetic system or calm and respond network, and brings you down out of fight, flight or freeze. So something as simple as doing some tongue circles, taking your tongue and making big circles over your teeth just like this and going a little bit further each time, maybe five to ten in each direction. And that will actually bring you into more of a calm and responsive state where you can be connected and present.”

Leading an organization can be scary, and effective leadership isn’t always intuitive. If we as leaders can begin to understand what makes teams and organizations great, and also how we may be getting in our own way, we can have a massive impact on the world.

In what ways might your threat response be holding your organization back?

Categories
Blog Personal Growth and Mental Health

To Become A Great Leader, You Should Find a Great Therapist

I do not hear the mental health side of leadership talked about enough, especially in business. I struggled with mental health issues from a very young age and grew up in a house with parents who also suffered from mental illness.

I started taking antidepressants at age 11. I had an intentional drug overdose at 13 (pills) and an accidental one at 19 (heroin). As a teenager and young adult my drug and alcohol use was out of control. I was angry and negative. I was totally at the mercy of addiction, mental illness and a dysregulated nervous system. I was destructive both to myself and others.

For a very long time, I believed there was a ceiling on what I could do because of my mental health issues. I thought I was broken.

I saw others succeeding and building great lives and believed because of my brain chemistry, I was just limited in what I could do. Believing this made me more anxious and depressed and caused me to self medicate even more.

I’ve since learned this is called a “fixed mindset.” It’s the belief that intelligence, talent and ability are innate; something you are born with. I truly believed this and I know so many others do too. 

Alternatively, a growth mindset is the belief that you can become smarter, more skilled and in my case more stable with practice and coaching (and therapy). The shift from a fixed mindset to a growth mindset is what changed everything for me.

I am not invalidating your feelings or your experience if you struggle with mental health. You are absolutely up against a huge challenge every day and you should be so proud of yourself for getting up and fighting on. That’s badass.

But if you feel disheartened and hopeless because of what you feel you can never achieve, if the world has led you to believe that you’re broken, I’m telling you today that’s bullshit.

My life now is a result of a ton of therapy, great mentorship and daily personal development. 

I have a healthy marriage, great friendships, a beautiful home and I am CEO of a multi 7 figure company. I absolutely still have bad days, but overall I have created a life for myself that I never would have believed was possible. 

You are not fixed. You are capable of constant growth and evolution. 

You can do anything.

Categories
Blog Business and Leadership

How To Go From Part Time Employee to CEO of the Company In Two Years

6 years ago this month, I received an email that would change my life. 

 

It was an offer letter for a part time, $15/hour contractor position with no health insurance or benefits. I would be responsible for finding guests for podcasts as well as pitching our guests to other shows.

The agency was bringing me on specifically to focus on real estate clients. At the time, I knew absolutely nothing about real estate; I had never owned a home or any other type of property. I also knew nothing about podcasts. The only podcast I had ever listened to was Serial

Despite having zero knowledge about podcasts, real estate or business in general, I worked my way up to becoming 50% owner of that company within 2 years, and today I am the CEO. 

 

It’s a wild story (even I can’t believe it most days), and I often get asked what I did to advance so quickly. In order to answer that question as concisely and accurately as possible, here is a list of the 7 key things I did to go from part time contractor to CEO:

1. Do What the Business Needs, Whether You Feel Like it or Not

During my interview, my future business partner Jess emphasized the expectation that I would be getting on the phone cold calling potential real estate guests. The other bookers on the team didn’t want to use the phone, hence them bringing me on specifically as “the caller.” 

 

Like most millennials, I talk on the phone as little as humanly possible. In my personal life, if you call me, I will text you back to ask what you want. However, I understood that talking on the phone was a deal breaker and was what the company needed. I put my personal aversion to phone calls aside, and dove in. I cold called potential podcast guests whenever I could find a number, and even started calling all my clients once a week to check in and make sure they were liking all their interviews. 

By happily taking on a task important to the business even though it wasn’t necessarily something I enjoyed, I showed my boss that I was a team player ready to step up and help wherever I was needed. This quickly led to more opportunities. 

 

2. Show Up With the Mindset of a Leader Regardless of Your Official Title

I didn’t set out to advance in the company. My vision was to be a contractor for Interview Connections on the side while I built my health coaching business, and eventually be able to run my own business full time. Still, I offered to take on more responsibility whenever I could. 

Soon, I was managing the team and helping out with other things wherever needed. My role evolved into a hybrid of a general manager, administrative assistant and operations manager, while also being in a producer role pitching and booking my own clients. I took on more responsibility without asking for compensation up front.

Only after I had demonstrated my value for many months in multiple roles did I put together a raise request. I scheduled a call with Jess, outlined the ways my work had directly impacted client retention, renewal rates and the overall success of the company, and asked for the hourly rate I wanted. Because I had clearly demonstrated my value with my actions and in my summary at the raise request, she said yes. A few months later, I would be offered a new role.

 

3. Stick With It, Even When It’s Hard

In December 2016, Jess asked me to meet her in person for lunch. She presented me with a comically large name plate and asked me to be the first employee of Interview Connections. I said yes, and then went home and cried my eyes out to my best friend. I wanted to be a business owner, not an employee, and this felt like a huge step backwards.

 

But I loved the excitement and creativity of working in a young business, and I knew that staying on as a contractor wouldn’t be an option; I either had to accept a w2 role or move on. Even though it wasn’t the role I wanted, I stayed the course and was the absolute best employee I could be. When we transitioned from a team of contractors to full time employees, I was tasked with leading the changeover and hiring, training and managing our new team. I had no idea what I was doing and it was a steep and painful learning curve. It brought me to tears on multiple occasions, but I didn’t give up.

4. Personal Growth is the Path to Professional Growth

I started working for Interview Connections a year after losing my dad to suicide. That loss caused a major breakdown in my life, both internally and externally. A silver lining of this loss was that it forced me to face all my unprocessed bullshit. With all my trauma bubbling to the surface, I could no longer avoid or ignore my issues. 

 

In an effort to rebuild myself and my life, I set about finding a great therapist and working through my issues like it was my job. I’ve since come to realize that processing your shit is your job, and is the single most important way to grow as a leader. If I had to narrow this list to only one thing, it would be this one.

You probably already have the skills and intelligence you need to do an amazing job in a wide range of roles; it is a mental and emotional game to turn that potential into realized success. 

 

5. People Give You More Opportunities When You Are Easy to Work With and Fun to Be Around

I love to laugh and joke around, and I brought that to my work as a contractor and a w2 employee. Being able to laugh makes otherwise stressful things like growing and scaling a business a lot more fun. Likewise, maintaining a positive attitude even in the face of challenges goes a very long way. 

 

I put in a lot of effort not to vent or be negative even when things felt challenging. I would absolutely speak up and raise concerns, but I always tried to do it from a solution oriented place, not a complaining one. If I felt too upset or overwhelmed to communicate productively, I would take a walk and calm down before saying anything I might regret.

Nothing burns people out more than being around a coworker who is negative or rude. As a business owner, I know that a negative attitude is the worst possible trait a team member can have, regardless of how smart or talented they might be. It is toxic for the entire team and drains joy and energy from teams and leaders alike. 

This goes hand in hand with processing your trauma and focusing on personal growth. No one wants to be a negative, off putting person. Most people who act that way are suffering themselves, and likely unaware of the impact it has on others. Whether it’s working with a therapist or a coach, meditating, reading personal growth books or all of the above, taking consistent responsibility for your mental state and attitude will make you a dream team member (and leader).

 

6. You Must Become More Flexible and Open to Change

Most workplaces are dynamic and changing quickly. Working for a fast growing company is exciting and there is huge possibility for quick career growth. The flipside of that is you need a very high tolerance for change. 

 

I do not identify as an especially laid back or flexible person, but I understood it was a necessary trait to succeed in a startup, and focused a lot of my energy on developing the skill of flexibility. It is a muscle you build, and one you will need if you want to advance quickly.

7. When You Do All This, You Attract the Circumstances You Need to Thrive

I would be remiss not to list this very important piece of the puzzle. Whether you want to call it fate, manifestation, or plain old dumb luck, I was in the right place at the right time with the right skills.

 

We all have these moments of fate or luck where we are in the right place at the right time. With personal growth and development, we can more effectively create opportunities and recognize them when they cross our path. By processing our trauma, showing up as leaders, and intentionally cultivating flexibility and a positive attitude, we can effectively leverage that luck into lasting success.

Categories
Blog Personal Growth and Mental Health

My Story of Losing My Dad to Suicide, Facing My Pain and Becoming a High Achieving Griever

It’s evening on a city bus in Taipei, Taiwan. I’ve walked less than a block to get the bus, but my bright yellow shirt is already sticking to my skin. In this humid, subtropical climate, the AC is blasting year round, and the air on the bus smells old and stale. 

It’s 2015 and I’m 26 years old. I’ve been living in Asia as an English teacher for two years. I’m absolutely miserable, so naturally I spend every morning on the commute to my teaching job furiously journaling about gratitude. Often I’m writing down gratitude for things I WISH would happen, especially pertaining to my family. 

My dad had recently been diagnosed with some mild heart issues, so to channel my panic into positivity, I’m writing daily about how grateful I am for his amazing health. 

That day had been an uncharacteristically good one. As I rode the bus home that night, I did some extra gratitude writing. I felt a rare moment of optimism. I wrote with total conviction how grateful I was for the day and of course for my dad’s health and happiness. 

What I didn’t know at this point is that my dad was already dead. 

24 hours before, he had come home early, locked the dog on the second floor, written a quick note in thick blue highlighter and killed himself. The news wouldn’t reach me in Taiwan until about 15 minutes later. 

Losing one of my parents had always been my biggest fear. When that fear was realized, I was shell shocked. And suddenly I was out of control. And with no armor to hide behind, I had no choice but to face my reality head on. And then something surprising happened. My reality began to transform. That transformation wasn’t immediate though, nor was it painless…

When I arrive home from Taiwan and step through the door into my parent’s creaking 6 bedroom house, the acrid burn of cat pee hits my sinuses. The strap of my bag is digging into my shoulder but I know there won’t be any clear surface to put my stuff down on. 

I should probably mention that my dad was a hoarder. 

It’s been 7 years since he died, and I know that who I became as a result of that loss and the house clean that followed is the root of my success now as an entrepreneur. I can see clearly that my achievements haven’t been in spite of my struggle but because of it. Curious about my own path through grief, I did some research. I expected to find all the normal grief stats about health issues and depression and then some fluffy anecdotes about silver linings and “seizing the day”. I did find all that, but I also found something else. 

Grief IS linked in many people to negative outcomes. It impacts memory, aggravates physical pain, and increases the risk of heart attacks by 21 times. When the death is self inflicted, loved ones left behind are at an increased risk for mental health problems and suicide. These are the statistics we expect to see, and they are supported by science.

However, the impact of grief is not so black and white. Researchers like Malcolm Gladwell have been studying this a lot longer than I have, and they’ve found that for a small number of people, a parental loss appears to be what Gladwell refers to as, “a desirable difficulty. ” Almost a third of US presidents lost their father at a young age. Based on these findings, Gladwell coined the term “eminent orphans.” 


Psychologist Marvin Eisenstadt went through major encyclopedias, looking for people whose biographies “merited more than one column.” Of those 573 people, Gladwell reports that by the age of 20, 45 percent had lost at least one parent. 


I’m not saying that you need to experience tragedy to be successful, but what I have come to understand is that profound loss is JUST ONE of the many ways that life can tear down our beliefs about who we are and what we are capable of. And that can be an incredible gift. 

It was January 13th, at 7pm Taipei Time, 6am Eastern Standard time, when my mom looked me in the eye and said, “Dad’s dead. He killed himself.” 

I stared at her face on the computer screen. My hands started to shake and my body suddenly felt ice cold.

I can’t explain what this moment felt like really. Seven years later I still don’t have the words. There was a sharpness to the pain but also a coldness. A numbness. It wasn’t an immediate shattering like you might expect but rather a building momentum, waves of pain and realization that kept hitting me one after another, faster and faster as my heart pounded in my ears.

I had been avoiding my parents and their house for a long time. Traveling, living out of state or out of the country. Trying to spend as little time with them and the house as possible. Their living conditions and mental health made me too sad. It was easier to look away.

But when my dad died and I faced what I had lost, I also saw what I hadn’t lost; I still had one parent left. And when I stood at the crossroads of giving up and avoiding like I’d always done, or fighting forward, it was love for my parents that made me choose to fight. 

Even though my mental health was at an all time low, I knew I wasn’t going to ignore my reality like I had in the past. I decided to fight for my family in the only way I could think of; by cleaning the house. 

I didn’t believe the task was possible, but I started anyway. I worked all day every day for 5 months; throwing things in the dumpster, sorting, donating, organizing, shredding. When I finished, I had filled up a 40 yard dumpster, processed over 1,000 pounds of shredding and defeated a moth infestation that was straight out of a horror movie. 

As I stood on the porch on the final day and watched the dumpster get covered and taken away, I struggled to process the magnitude of what I had accomplished. The overwhelming, shame inducing mess I had feared and avoided for so long was gone. In its place, a home I didn’t recognize, that my childhood self wouldn’t have believed. I had taken on the most impossible task in my world, a thing I was sure I couldn’t handle, and I had done it. 

Cleaning the house didn’t magically solve all our problems. It didn’t heal our pain. But it did change my life. Overcoming something that had felt so insurmountable called into question everything I thought I knew about myself, the world and what was possible.

Before the house clean, I had a story about who I was that I thought was totally real. I believed there was something wrong with me, that I was missing something and I couldn’t do things that seemed to come so easily to other people. 

Maybe you feel like this, too. Like deep down there’s this vague fear that there is something wrong with you, a fatal flaw in you that you can’t quite put your finger on, but you feel sure you are somehow bad or less capable than other people. When you believe this about yourself like I did, even if it’s buried deep down, that shame and fear of being “found out” by other people will control you. It holds you back and keeps you small. It was only when my tiny, scared world exploded that I was able to see something bigger. 

For most of my life I would have described myself as an agnostic, although I was probably closer to a full blown atheist. 

It was only when I was truly at rock bottom with my back against the wall, that I began to open my mind up very slightly to the possibility that I didn’t know everything. 

I was so desperate and hopeless that I started a little ritual. In the morning, out loud and to no one in particular, I would say “help me” and at night I would say “thank you.”  In those days when I let down my resistance and skepticism and asked for help, I found myself guided in the direction I needed to go. The people and resources I needed started showing up in ways I couldn’t explain. And being open to this “help” that I didn’t fully understand, allowed me to accomplish things that felt impossible. When you open yourself up to more than the constricted, limiting world you have created, you begin to transform.

I remember exactly where I was when I read the quote I’m about to share here. I was on a beach in Tulum, Mexico with my best friend Ella, lying on my stomach reading a book with my feet extending off the edge of my towel onto the sand, and I had one of those moments where something cuts right to your core. It hits you as something you know with every cell to be true and something that is such a relief to hear. The book was When Things Fall Apart by Pema Chodrin. The passage was:

”Rather than letting our negativity get the better of us, we could acknowledge that right now we feel like a piece of shit and not be squeamish about taking a good look. That’s the compassionate thing to do. That’s the brave thing to do.” 

On my very non linear path through personal development and spirituality,  I have been able to look back at times and appreciate how far I’ve come. At the same time, I am plagued by things I said and did in the past that were so unconscious, so, dare I say, toxic, that it feels like all my work may be in vain. After all, I can’t undo what I’ve already done. And no matter how much I grow and change, the flawed me is still very much alive. 

When I got into therapy after my dad died, I learned the term “ fatal flaw.” “The fatal flaw” fear is prevalent in adults who experience childhood emotional neglect as children. That doesn’t mean your parents did a bad job or didn’t love you enough. It’s a subtle thing that can happen if parents are distracted, emotionally unavailable, or have their own mental health issues. It’s common because even parents who are doing their best often don’t know how to be fully emotionally attuned to their children. It can be very tough to address  because unlike typical abuse, it’s more about the things that didn’t happen than things that did. It can be subtle, abstract and hard to pin down, but it is debilitating until you see it for what it is.

Children aren’t programmed to think their parents can do anything wrong, so we slowly and subtly start to weave a story that we are the ones who are flawed. A perceived lack of love becomes a deep belief that we aren’t lovable. 

I realize now that I’ve kept myself small because of my fear of my “flaw” being exposed. I’ve been so scared that if I stood up too tall or achieved too much, that someone would expose me for all my faults and flaws and deepest regrets. Shame and fear of shame are a powerful thing.

And with social media, the likelihood of that fear being realized has never been more present. Our past embarrassments are constantly at risk of being exposed and ripped apart by thousands (or millions) or strangers. We love to “heart” quotes about letting go of perfectionism and being #perfectlyimperfect, but it’s bullshit. Our mistakes now are punished so publicly and so viciously in the online court of public opinion, and most of us are quick to become the one shaming in the hopes it can save us from being the one shamed.

Don’t get me wrong, people who hurt others should be held accountable. I am not condoning bad behavior. But only a behavior or an action should be labeled as toxic or bad. When we write human beings off (including ourselves) using a descriptor meant for behavior, we create a reality where we are not allowed to come back from our mistakes. 

Maya Angelou said, ““Do the best you can until you know better. Then when you know better, do better.” We need to normalize doing better once we know better. Not just for others but for ourselves. 

There is no such thing as who you “are.” There is only who you are being. And you have the power to change who you are being at any moment. There are times when I’m being selfish. There are times when I’m being kind. Neither is who I am. And they aren’t who you are either. 

Personal growth is messy. It’s contradictory and confusing. We want to simplify. We want to label experiences and other people as good or bad. We want it to be neat. But even as we’re doing it, we know it’s a lie. No one is just good and no one is just bad. When we put them in a box we lose all the beautiful complicated nuances of what they can become. 

And when we look at findings like what’s come out of Malcolm Gladwell’s research, we see that the same is true for experiences. They can’t be defined as either good or bad. My dad dying was the worst pain I’ve ever felt. It was also a key component in me finding more peace and fulfillment than I ever thought possible. 

No matter who you have been or what you have been through, you have the power to be anything now. The stories you have about yourself and your failures are just that, stories. You have no fatal flaw.

Categories
Blog Business and Leadership

How Reading Can Hurt Your Business

In my last blog post, I wrote a list of my favorite books; I love to read and I wanted to share the books that changed my life in 2021. After I made that post though, something was gnawing at me.

Those books did have a huge impact on me, and I meant everything I said about them, but I also couldn’t help but feel it was a bit one-sided. As much as I love to read, I’ve also noticed that reading isn’t universally helpful or productive for everyone in every situation. (I hear the collective gasp from my fellow book lovers, but just hear me out!)

Nonfiction books can absolutely provide amazing insights, breakthroughs and even lasting transformation. However, when information from books is applied out of context, or when reading becomes a source of stress and something we feel we should be doing but don’t have time for, it can actually do more harm than good. 

If you are in a season where reading is lighting you up and having an amazing positive impact on you, yay! Keep going!

If you are not in a time where excessive information gathering is helpful, or not in a place to effectively implement new learnings, maybe it’s time to give yourself a break. 

I hesitated to tell anyone, “How Not To Read,” because at the end of the day, you know what is best for you. The best things for you to do at any given time are what feel right to you, and no one else’s opinion matters.

That being said, in a sea of advice insisting you should be waking up at 5am and reading at least a book a week if you want to be successful, I want to offer an alternative perspective and shine a light on some ways that books can actually do more harm than good.

 

  1. Implementing Information Out of Context Can Sabotage Your Company

There is a plethora of valuable information out there in book form, especially if you own a business. This is mostly a good thing, but it can also lead to overwhelm and a race to implement as many things as you can as quickly as possible. I frequently see entrepreneurs grabbing pieces of advice without understanding the larger context in which the advice is meant. This leads to chaotic results and sometimes even disaster.

The great thing about a book is that if it is written well, it should lay out in detail the full context around the advice being given; this is why it’s a book and not just a blog post. Resist the urge to grab a piece of something and run with it before making sure you fully understand the larger context. 

For example, No Rules Rules is an excellent book about the culture and leadership at Netflix. In it, the CEO of Netflix advises that businesses remove all rules and policies and create a culture of total freedom, trust and autonomy. In their context of first creating a highly talented and trustworthy team, this is good advice that clearly works well for them. Implemented out of context by a business owner who has not done the work to increase the talent density and candor of their team, this would be an absolute disaster. The advice is the same, but the context is what matters.

 

2. Advice From Books is Not One Size Fits All

Business books are a general overview, and do not offer solutions that are customized to the complex nuances of your unique business; how could they? 

It is extremely important to keep in mind when implementing advice from business books that you will not always be able to lay the advice neatly over your company and have it fit perfectly. Masterful implementation of new information requires understanding the context and then figuring out how ideas need to be adjusted to fit your needs. This is where coaches and mentors can be extremely helpful.

When I read Scrum (one of my top books of 2021), I immediately knew it was exactly what I’d been looking for. I also knew that I couldn’t just take that book and implement it directly in our company. Most of the examples in the book were for software companies, and we are an agency. We’re also a fully remote company with a super unique and somewhat complex offering.

I saw the possibility, but also recognized there was a big gap between the information in the book and the successful implementation of its principles at Interview Connections. I felt that gap could be filled by a consultant who had experience implementing agile principles in non software businesses, so as soon as I finished the book, I got to work finding that person. Now that we have found her, we are successfully implementing a combination of scrum and some other agile practices to find what custom combination works best for our unique needs.

Sometimes you and your team may know how to adapt information to fit your own company, and sometimes you will need to call in a professional. Your challenge as the leader is to see where the gap is and take action to fill it. 

 

3. Not Every New Thing You Learn Needs an Action Step

Many entrepreneurs are doers who love the novelty of a shiny new strategy. It’s fun and exciting to switch things up, and this appreciation for change and trying new things can lead to a lot of innovation. 

But well meaning doers can get off track fast when they shoot before they aim. Over implementation of lots of new ideas with no consistency or follow up can quickly give your team whiplash and cause burnout and frustration. It also doesn’t allow you to get traction with any one idea.

You don’t have to implement everything you learn, nor should you. Keep your ultimate company vision and goals top of mind, and make sure anything you implement is in alignment with them. Don’t take action (or tell your team to take action) on something you aren’t prepared to follow through on consistently and commit to long term. This is especially important when you have other people in the mix. Wasting your team’s time on constant shiny objects with no real follow up isn’t fair to them or to you.

When considering implementing a new idea from a book, ask yourself: 

Do I fully understand the context of this idea/advice? 

Is it in alignment with our company and where we want to go?

Am I prepared to follow up consistently on the implementation of this?

Will I still be excited about this in a month?

4. If You Don’t Feel Like Reading, Don’t Force Yourself

If you aren’t excited about reading in this season of life, let yourself off the hook. There may be some books you have to read (especially if you have a crazy person in your life like me who keeps assigning them to you), but if you don’t feel like reading a book a week or even a book a month right now, don’t.

I would bet that the self imposed stress of all the things you think you should be doing has a bigger negative impact on your business (and your life) than not reading does.

 

Do you need to be a voracious reader to be successful? No! There is no one way to be successful. There are successful people who meditate at 5am and read a book a week, and there are successful people who binge Netflix and spend the morning scrolling through Instagram while sitting on the toilet. Some weeks, you might be both people, or you might be neither! And that’s ok

Categories
Blog Business and Leadership

5 Business Books That Can Change Your Life This Year

Important disclosure: This blog post contains an affiliate link. If you click it and sign up, I will receive a small commission. The motivation for this post is not to earn commissions, but to share my authentic recommendations in the hopes that they lead you to your next business breakthrough. 

I have always been a voracious reader. In Middle School we received a summer reading list of over 50 books. We were instructed to read at least two of the books on the list before the end of the summer; I read them all. 

In college, I started dabbling in nonfiction with personal development books like The Power of Now by Eckhart Tolle and When Things Fall Apart by Pema Chodrin. I couldn’t believe how immersive the experience of reading could be and how much my perspective and life could be shifted from a single book. 

Since becoming a business owner and CEO, I have branched out from pure personal development into business and leadership books. In 2021 I made a commitment to 10x my growth, so I joined a business book club called Thought Readers and started reading multiple books per month (a combination of the books from the group along with books I discovered on my own). 

A year after committing to becoming a student, my team is working together more effectively, I’ve launched an award winning podcast and we had our first 500k month (I go into more details on how we hit that huge milestone in this post). My leadership and my company are unrecognizable from what they were in 2020, and I owe so much of that to these books.

So without further ado, here are the top books that transformed my life and business in 2021. I hope you find them just as transformational!

 

1. Scrum: The Art of Doing Twice the Work in Half the Time 

by Jeff Sutherland and J.J. Sutherland 

WOW! Don’t judge a book by it’s cover. I almost did just that with this book, and I would have seriously missed out. I took one look at it and thought it looked like another gimmicky productivity book. Pass! 

Luckily, my friend Lisa Larter (who runs Thought Readers) pushed me to give it a chance. She said it had really helped with her team. While improving my individual productivity was not of interest to me, improving our team and culture was.

On a brisque, chilly morning walk, I started chapter one on the audiobook version. Almost immediately, I was laughing so hard I was practically crying. The first chapter outlined everything we had done wrong with a recent project in our company that had been dragging out for years, and said exactly what we could have done differently to get a better result. The irony of getting this information after the fact was humbling and hilarious and immediately had me hooked.

Scrum solved the two biggest issues I’d been grappling with as a CEO (there are no magic bullets… but Scrum is pretty close to one). The first issue was team morale and burnout, specifically how to make roles in the company more fun and creative and less repetitive. The second issue was profitability. With such a high touch, labor intensive service, how could we increase our productivity and profits without sacrificing the level of care each client received? 

After learning about Agile and Scrum, I had total clarity on the direction the company needed to go to solve both of these problems. I searched for and hired a coach who specializes in implementing Scrum, and we are already feeling the incredible benefits in our team and company. Talk about a life changing read!

Note: As we get further in implementing Scrum and Agile in our agency, I will write more articles on what we’ve learned through testing and tweaking in case you want to implement the same concepts in your own business.

2. Multipliers: How the Best Leaders Make Everyone Smarter

by Liz Wiseman

I read this book right after Scrum and I’m SO glad I did. This book is incredible and dovetails perfectly with the concepts of Scrum and Agile. This book is confronting and humbling in just the right ways, and totally changed the way I think about achievement and leadership. 

In the book, Wiseman details her research on “Multiplier leaders,” those leaders who have an almost magical ability to get the most out of everyone they work with. She lays out the qualities of a Multiplier leader and how the reader can intentionally cultivate those qualities in themselves and their teams. She also goes over the opposite type of leader, the dreaded “Diminisher.”

Diminishing leaders may be brilliant as individuals, but their leadership brings out the worst in their teams and causes burnout and resignation. Most interestingly, she also goes over all the ways that well meaning leaders inadvertently become diminishing leaders (she refers to them as “accidental diminishers”).

As a result of this book, I realized I had been focusing on sales to improve profitability, when really I needed to look at my leadership. We had naively been adding more resources (people) to try to solve problems, rather than multiplying the people we already had with better leadership. This book is life changing in every way and we are now having all the leaders on our team read it!

3. Who Not How 

by Dan Sullivan and Dr. Benjamin Hardy 

This is an exceptional book with a title that doubles as a helpful mantra. When we are stuck on a problem in our business, you will frequently hear someone shout out, “WHO NOT HOW!” With those three words, we find ourselves quickly unstuck.

If you are someone with huge vision and big ambition, you need this book. The impact you are out to have on the world is simply bigger than anything you have the time or expertise to implement. If you limit your impact to just the things that you personally are able to do without help, you cap your potential and deny the world of your full contribution. This is the realization I had from reading this book.

I love vision, strategy and leadership. I do not love day to day implementation. My best thinking and thus my best contribution to the business always comes when I have enough time and space to think and create in real time. Overcommitting my time with too many tasks drags me out of my zone of genius, and leads to mediocre results and general misery.

Having so many ideas but such (comparably) limited bandwidth to implement used to make me feel overwhelmed. Then I read Who Not How, and I now have a clear framework to engage others in my ideas, collaborate and hand off ownership so that I can keep creating. If you have a big vision and know the overwhelming pressure of having more great ideas than you can physically pursue, you need this book!

4. The Gap and the Gain

by Dan Sullivan and Dr. Benjamin Hardy 

I was very excited when this book came out because I am such a fan of Who Not How, and it absolutely delivered on my high expectations. The concept of The Gap and the Gain is that the main reason we are disappointed, both with our own performance and with the performance of others, is that we are measuring success incorrectly.

When we are “in the gap,” we are measuring ourselves or others from where they are currently to an aspirational goal. Since aspirations are constantly moving and changing, we always fall short when we look at where we are compared to this abstract ideal. This causes what Dan Sullivan refers to as “gap thinking” which leads to unhappiness and burnout. 

I was struck by how much I engage in gap thinking not only in how I evaluate my own performance, but also in how I evaluate my team’s. While on the surface it’s a personal development concept, it’s a very deep leadership lesson that I absolutely love! The opposite of “gap thinking” is being “in the gain.” We are in the gain when we measure ourselves from where we were in the past to where we are now. I’m sure if you do that right now, you will instantly feel happier and more grateful. It’s magic! 

By catching ourselves in the gap, and consciously moving towards gain thinking, we can be better coaches, friends, spouses, leaders and parents. This is a book I will definitely revisit multiple times. 

5. Stumbling on Happiness 

by Daniel Gilbert

I first looked into this one after hearing Daniel Gilbert’s excellent Ted talk. I found the talk funny and super interesting, and his book was the same way. Before I tell you about the book though, I want to make sure you understand what countless angry reviewers clearly did not; this book is NOT a manual on how to become happier.

This book is a masterful combination of research, storytelling, and dry humor. Gilbert outlines the research around happiness and why we are so bad at accurately predicting what will make us happy (or unhappy). If you find the brain interesting and find the fallibility of human logic hilarious, you will love this book.

As someone who has struggled with anxiety my entire life, the research showing that our worst fears won’t be quite as bad as we think was very comforting (as was the research showing that you will never be quite as happy on your birthday as you think you should be). Many of us go after big goals expecting that the success or money we achieve will make us happy. Understanding why it may not is strangely empowering. 

 

The ROI of reading is simple; the growth we want to see in our businesses needs to start with our personal growth. Books don’t replace mentorship, therapy or the information you get from actually testing and trying things in your business, but they can change your business (and life) for the better. Happy reading! 🙂

Categories
Blog Business and Leadership

What You Can Learn From Two Years of Failure

Over two years ago, I set a goal to have a 500k revenue month in our business. 

At that time, our annual revenue was at the 1-2 million dollar mark, and the highest sales month we had ever had was under 200k. It felt like a stretch, but I knew it was possible and shared the vision with my partner and some of our team. 

Everyone seemed fired up. There was a lot of, “We got this! Let’s do it! It’s happening!” I thought it would take a few months, maybe a year to hit our 500k month… but I was very wrong. 

We proceeded to fail miserably at hitting this goal every single month for 24 straight months. Over a year in, when the closest we had gotten was only in the 300s, there were still the half hearted rally cries of, “We got this!” and “It’s definitely happening this month,” but I wondered whether anyone actually believed it anymore. 

“We’re hitting 500k this month,” had become less a genuine statement of intent and more of an empty tagline, the thing we said out of obligation because no one wanted to look like a quitter.

Most months, it felt like we were banging our heads against a wall. I questioned on multiple occasions whether we would ever pull it off, and I often felt frustrated. I could tell the team was getting frustrated and burnt out, too.

What added to my frustration was the fact that I didn’t feel like it should have been this hard. A 500k month based on what we had already done and our high ticket price point didn’t seem like such a huge leap. 

When goals are harder or take longer than you thought they would, it can be difficult to see the value in the journey. However, as I sit here now on the cusp of finally breaking through 500k, I realize these months of failure have been a gift. The things I have learned on this frustrating quest for a 500k month have been some of the most valuable leadership and business lessons of my life. Worth much more, ironically, than 500k. 

I’ve distilled the most important lessons that I learned here, in the hopes that it saves you a year or two of frustration on your next big endeavor.

 

1. Your Vision Alone Isn’t Enough to Get You to the Next Level

Only around 2% of women owned businesses make it to the 7 figure mark. 7 figures in annual revenue is a huge deal and an incredible milestone, but it’s not the end of the road. If you keep pushing past that, you will likely hit another challenge; the dreaded plateau around 2 million. 

We had been warned of this in the past by many other business owners in various coaching programs and masterminds, but at the time getting stuck at 2 million sounded like a dream! Champagne problems, right? 

Once we passed 7 figures, however, I realized exactly what they were talking about. After getting accustomed to the exhilarating feeling of rapid growth as we soared from 6 figures to 7 and beyond, I was shocked when at the 2.5 million mark, it started to feel like we were wading through quicksand. 

But why? What is it around the 2 million mark that puts the brakes on all that exciting momentum for so many?

Some people think it’s the fact that you’ve outgrown all your old business systems and basically have to start over (true) or that your offer isn’t scalable (probably not true), but I think it’s something else. Yes there are a lot of systems, and HR and legal that need to be bulked up to sustain this next level of growth, but the true plateau in my opinion is actually related to your leadership.

More specifically, 2 million in annual revenue (167k-ish/month) is about how far you can get on YOUR vision. After that point, it has to be collaborative. It has to go from being your vision to a shared vision with your whole team. If it’s just you and a small handful of leaders who are driving the vision, you are swimming upstream and the burnout will be real. 

Once I got this, I started asking questions about how we could engage our entire company of over 20 people, not just the sales team, in accomplishing this goal. We created space for every team member to visualize the goal and what it would mean for the company and for them personally. We included the team in the strategy, got ideas from every department, and looked for ways everyone could pitch in to help make the dream a reality. Your team can’t just be doing the work to implement your vision; it has to become their vision, too. 

 

2. If What You Are Doing Isn’t Working, Don’t Just Do It Harder

I am a high achiever, and can be incredibly single minded when it comes to big goals. This single mindedness was reinforced by positive results for a time. Up to about 167k in revenue per month (2 million a year), my single mindedness and intense obsession with goals seemed to be yielding results; we were hitting the goals. But after the 2 million mark, I was spending increasing amounts of energy stressing and pushing but getting worse and worse results.

There are problems with pushing and driving even before you hit that plateau. It burns you and your team out, and can lead to a lot of frustration. I would go so far as to call it lazy leadership. When it’s generating results though, it can be tough to stop and change. Many of us aren’t intending to be ineffective leaders, but we have never learned another way to lead and are afraid we won’t get results without pushing and driving. 

I am not proud to admit it, but for a while, despite the lack of movement in our sales numbers, I just doubled down on what we were already doing. I pushed harder, set goals higher, and tried everything I could to “make it happen.” Two years of pushing, and we hadn’t really budged. We were growing, but weren’t anywhere close to being on pace with the goals we had set. In fact, as the team seemed to increasingly lose hope, it felt like we were getting further away from our 500k month.

After two years, I finally accepted that the way I was leading was clearly not working. I read lots of leadership books and got honest with myself about the effectiveness of what I was doing. Then I totally changed my approach. I stopped pushing and instead started asking more questions. I created spaces for collaboration and other people’s ideas. Instead of handling the strategy myself, I started talking to more team members about how they could be more strategic and make space for other peoples’ ideas. I realized very quickly that our team had incredible ideas and ability, but only when I stopped pushing and started listening was I able to benefit from them. 

I still have a long way to go on my journey to become a better leader. I have not “arrived” and still see gaps daily in my leadership that I need to work on. However, just the realization and acceptance that my leadership was ineffective was a huge first step, and unlocked so much potential in myself and my team. 

If you have a problem in your company, it can be tempting to look for answers in the tactics or the systems. But those problems that persist no matter what strategies and tactics you try are likely a result of your own ineffective leadership. Accepting that is 90% of the battle. 


3. You Can Hit Your Biggest Goals Through Multiplication, Not Addition

Throwing resources at a problem you are stuck on can be very appealing. The longer we failed to hit our goal of 500k, the more money we started pouring into coaches, programs, sales trainers and new team members. 

What we didn’t realize was that the growth we were after would have to come through multiplication, not addition. Adding more team members rather than looking at how to get the best work out of the ones we had just made things more chaotic and bloated our payroll, putting even more pressure on revenue targets. The more pressure the sales team was under to support our heavy expenses, the worse performance got. 

If you are getting 50% out of your people, then your best bet is to use multiplication (how can I get 100% out of them) rather than addition (I’ll just hire more). Of course, there is nothing wrong with hiring and we are often adding more people to our team, but addition should never take the place of multiplication. 

Getting more out of your people doesn’t mean burning them out or making them work longer hours. Getting the most out of your biggest resources (people) is often a matter of creating ways for them to use their full creativity and intelligence to make the company better. 

In her brilliant book, “Multipliers: How the Best Leaders Make Everyone Smarter,” Liz Wiseman shares that on average, multiplier leaders get two times more out of their people than non multiplier leaders (diminishers). By improving your leadership, you can double what you are producing now without spending more. What would that make possible for your team and your business?

 

4. Don’t Forget The Real Magic Behind Your Big Goals

I love setting and going for big goals. Love might not even be a strong enough word; I am obsessed. The most exciting moment for me isn’t when we hit the goal, though. 

The real magic of setting a big goal is the way it forces me to grow. If I had been content to coast along or grow the business slowly, I would not have been forced to reevaluate every part of my leadership. I could have stayed in my comfort zone, doing things the way I had always done them, never going beyond.

Going for a big goal, and failing so miserably for so many months, was exactly the motivation I needed to transform. I have fundamentally changed as a leader and as a person, and the ripples of that will impact those around me for the rest of my life. 

 

So now I want to leave you with the question I wish I had asked myself two years ago: How does your leadership need to change in order to hit your next big goal?

Categories
Blog Business and Leadership

You Can Be the King of a Mediocre Life or the Student of a Great One

Over two years ago, I set a goal to have a 500k revenue month in our business. 

At that time, our annual revenue was at the 1-2 million dollar mark, and the highest sales month we had ever had was under 200k. It felt like a stretch, but I knew it was possible and shared the vision with my partner and some of our team. 

Everyone seemed fired up. There was a lot of, “We got this! Let’s do it! It’s happening!” I thought it would take a few months, maybe a year to hit our 500k month… but I was very wrong. 

We proceeded to fail miserably at hitting this goal every single month for 24 straight months. Over a year in, when the closest we had gotten was only in the 300s, there were still the half hearted rally cries of, “We got this!” and “It’s definitely happening this month,” but I wondered whether anyone actually believed it anymore. 

“We’re hitting 500k this month,” had become less a genuine statement of intent and more of an empty tagline, the thing we said out of obligation because no one wanted to look like a quitter.

Most months, it felt like we were banging our heads against a wall. I questioned on multiple occasions whether we would ever pull it off, and I often felt frustrated. I could tell the team was getting frustrated and burnt out, too.

What added to my frustration was the fact that I didn’t feel like it should have been this hard. A 500k month based on what we had already done and our high ticket price point didn’t seem like such a huge leap. 

When goals are harder or take longer than you thought they would, it can be difficult to see the value in the journey. However, as I sit here now on the cusp of finally breaking through 500k, I realize these months of failure have been a gift. The things I have learned on this frustrating quest for a 500k month have been some of the most valuable leadership and business lessons of my life. Worth much more, ironically, than 500k. 

I’ve distilled the most important lessons that I learned here, in the hopes that it saves you a year or two of frustration on your next big endeavor.

 

1. Your Vision Alone Isn’t Enough to Get You to the Next Level

Only around 2% of women owned businesses make it to the 7 figure mark. 7 figures in annual revenue is a huge deal and an incredible milestone, but it’s not the end of the road. If you keep pushing past that, you will likely hit another challenge; the dreaded plateau around 2 million. 

We had been warned of this in the past by many other business owners in various coaching programs and masterminds, but at the time getting stuck at 2 million sounded like a dream! Champagne problems, right? 

Once we passed 7 figures, however, I realized exactly what they were talking about. After getting accustomed to the exhilarating feeling of rapid growth as we soared from 6 figures to 7 and beyond, I was shocked when at the 2.5 million mark, it started to feel like we were wading through quicksand. 

But why? What is it around the 2 million mark that puts the brakes on all that exciting momentum for so many?

Some people think it’s the fact that you’ve outgrown all your old business systems and basically have to start over (true) or that your offer isn’t scalable (probably not true), but I think it’s something else. Yes there are a lot of systems, and HR and legal that need to be bulked up to sustain this next level of growth, but the true plateau in my opinion is actually related to your leadership.

More specifically, 2 million in annual revenue (167k-ish/month) is about how far you can get on YOUR vision. After that point, it has to be collaborative. It has to go from being your vision to a shared vision with your whole team. If it’s just you and a small handful of leaders who are driving the vision, you are swimming upstream and the burnout will be real. 

Once I got this, I started asking questions about how we could engage our entire company of over 20 people, not just the sales team, in accomplishing this goal. We created space for every team member to visualize the goal and what it would mean for the company and for them personally. We included the team in the strategy, got ideas from every department, and looked for ways everyone could pitch in to help make the dream a reality. Your team can’t just be doing the work to implement your vision; it has to become their vision, too. 

 

2. If What You Are Doing Isn’t Working, Don’t Just Do It Harder

I am a high achiever, and can be incredibly single minded when it comes to big goals. This single mindedness was reinforced by positive results for a time. Up to about 167k in revenue per month (2 million a year), my single mindedness and intense obsession with goals seemed to be yielding results; we were hitting the goals. But after the 2 million mark, I was spending increasing amounts of energy stressing and pushing but getting worse and worse results.

There are problems with pushing and driving even before you hit that plateau. It burns you and your team out, and can lead to a lot of frustration. I would go so far as to call it lazy leadership. When it’s generating results though, it can be tough to stop and change. Many of us aren’t intending to be ineffective leaders, but we have never learned another way to lead and are afraid we won’t get results without pushing and driving. 

I am not proud to admit it, but for a while, despite the lack of movement in our sales numbers, I just doubled down on what we were already doing. I pushed harder, set goals higher, and tried everything I could to “make it happen.” Two years of pushing, and we hadn’t really budged. We were growing, but weren’t anywhere close to being on pace with the goals we had set. In fact, as the team seemed to increasingly lose hope, it felt like we were getting further away from our 500k month.

After two years, I finally accepted that the way I was leading was clearly not working. I read lots of leadership books and got honest with myself about the effectiveness of what I was doing. Then I totally changed my approach. I stopped pushing and instead started asking more questions. I created spaces for collaboration and other people’s ideas. Instead of handling the strategy myself, I started talking to more team members about how they could be more strategic and make space for other peoples’ ideas. I realized very quickly that our team had incredible ideas and ability, but only when I stopped pushing and started listening was I able to benefit from them. 

I still have a long way to go on my journey to become a better leader. I have not “arrived” and still see gaps daily in my leadership that I need to work on. However, just the realization and acceptance that my leadership was ineffective was a huge first step, and unlocked so much potential in myself and my team. 

If you have a problem in your company, it can be tempting to look for answers in the tactics or the systems. But those problems that persist no matter what strategies and tactics you try are likely a result of your own ineffective leadership. Accepting that is 90% of the battle. 


3. You Can Hit Your Biggest Goals Through Multiplication, Not Addition

Throwing resources at a problem you are stuck on can be very appealing. The longer we failed to hit our goal of 500k, the more money we started pouring into coaches, programs, sales trainers and new team members. 

What we didn’t realize was that the growth we were after would have to come through multiplication, not addition. Adding more team members rather than looking at how to get the best work out of the ones we had just made things more chaotic and bloated our payroll, putting even more pressure on revenue targets. The more pressure the sales team was under to support our heavy expenses, the worse performance got. 

If you are getting 50% out of your people, then your best bet is to use multiplication (how can I get 100% out of them) rather than addition (I’ll just hire more). Of course, there is nothing wrong with hiring and we are often adding more people to our team, but addition should never take the place of multiplication. 

Getting more out of your people doesn’t mean burning them out or making them work longer hours. Getting the most out of your biggest resources (people) is often a matter of creating ways for them to use their full creativity and intelligence to make the company better. 

In her brilliant book, “Multipliers: How the Best Leaders Make Everyone Smarter,” Liz Wiseman shares that on average, multiplier leaders get two times more out of their people than non multiplier leaders (diminishers). By improving your leadership, you can double what you are producing now without spending more. What would that make possible for your team and your business?

 

4. Don’t Forget The Real Magic Behind Your Big Goals

I love setting and going for big goals. Love might not even be a strong enough word; I am obsessed. The most exciting moment for me isn’t when we hit the goal, though. 

The real magic of setting a big goal is the way it forces me to grow. If I had been content to coast along or grow the business slowly, I would not have been forced to reevaluate every part of my leadership. I could have stayed in my comfort zone, doing things the way I had always done them, never going beyond.

Going for a big goal, and failing so miserably for so many months, was exactly the motivation I needed to transform. I have fundamentally changed as a leader and as a person, and the ripples of that will impact those around me for the rest of my life. 

 

So now I want to leave you with the question I wish I had asked myself two years ago: How does your leadership need to change in order to hit your next big goal?